The Enki Stove support team will be happy to answer to your questions and solve any issue. If you would like to return your device, please read our return policy.
- Returns are available only for customers that purchased directly from enkistove.com
- Customers can request a return within 30 days of the order being delivered. Items that are opened or damaged may be denied a refund or return.
- Products must be completely unused with the packaging, manuals and any accessories intact and included with the return shipment. Any used products or missing items will result in the return being declined.
- Contact us at firstname.lastname@example.org with order number, the item you would like to return and the reason for returning it. Enki Stove will respond with the address to ship the return to.
- Ship the return back using a trackable method to the provided address. The return will be processed and refunded within 72 hours from the receipt of the package.